Returns & Exchanges
At Leonisa, we want you to feel confident and comfortable in your purchase, which is why we offer a 60-day return policy for most items in their original condition. Whether you need a different size or a different style, our process is designed to be as seamless as possible.
Return Process
- 1.Initiate Your Request
Visit our online Returns Center and enter your order number and zip code to select the items you wish to return or exchange.
- 2.Prepare the Package
Place the items in their original packaging with all tags attached, ensuring they are unworn and unwashed for a successful processing.
- 3.Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your return package.
- 4.Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will notify you once your refund or exchange has been processed.